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"Strus &
Associates' assessment yielded at least two valuable results
for us: It imparted a set of skills and it gave us much needed
perspective on where we are on the Quality journey. As well,
it provided a vehicle for the organization as a whole to address
our commitment to this fundamental strategy. On every dimension,
a positive experience."
John G. Lynch, President and C.O.O.,
North American Life Assurance Company
"The
leadership and guidance provided by Strus & Associates
on what could have been a very complicated and confusing journey
steadied our course. The approach to our goals at Delta ensured
that our Quality journey got off to a good start provided
largely by the excellent assessments and training by the Strus
& Associates team. The education received from our assessments
has provided us with a clear direction for the future in pursuing
our Quality goals and the change necessary for success. Their
dedication to excellence (Total Quality) is evident from the
word go."
William J. Pallett, Senior Vice President
Human Resources & Quality, Delta Hotels & Resorts
"My executive team and I were delighted
with the report you provided us. As well, the Executive Feedback
session gave us the necessary foundation for interpreting
the results. We have already benefited greatly from the assessment
process-in fact, it exceeded our expectations at all phases."
Drew Yallop, President, Canadian Tire
Petroleum Division
"Your professional knowledge, enthusiasm
and training technique were of immense help to us-consistently
meeting and exceeding our expectations."
J.W. Rankin, President, Additives Division,
Ciba-Geigy Canada Ltd.
"Conducting an assessment is a must
for any organization which is serious about their Total Quality
implementation. We benefitted from the Strus & Associates'
assessment in many ways: the process highlighted critical
areas to focus our next efforts on; it deepened our management
commitment; and it provided us with a broader base of education
about Total Quality Management."
Gerry Rich, Director of Quality, Ciba
Crop Protection, A Division of Ciba-Geigy Canada Limited
"Third party assessment is like a cold
shower for your Quality process, but it sure focuses and regenerates
your efforts. Strus & Associates makes the process almost
painless, but the picture painted is very clear."
Ken Henry, Senior Vice President Service
Excellence, North American Life Assurance Company
"Your willingness to slug through and
revise reports in order to meet customer expectations was
great...I was deeply impressed with your commitment to delivering
a high quality product."
Linda Moran, Senior Executive Consultant,
Zenger-Miller
"Thank you for the comprehensive review
you did on the first draft of our Plan for Total Quality Management
Implementation at TRS. Your comments and suggestions were
extremely helpful...It's clear that you've had a lot of experience
in this."
Terrence J. Smith, Senior Vice President,
Worldwide Service Quality, Travel Related Services
"We found Marg Strus to be very professional
and knowledgeable. The assessment itself was very well done,
objective, factual and reported in terms that everyone could
understand what we needed to do to move forward."
Chris Bieber, Manager-Central Bay Utility,
Ontario Hydro Retail
"...we have a very positive feeling
about what we have accomplished. There is no doubt in my mind
that your contribution was absolutely key to this conclusion."
Don Gregg, Quality Director, Digital
Switching Division, Northern Telecom, Winner, 1990 Gold Quality
Award, Canada Awards for Business Excellence
"Your cooperation and sense of duty
were contributing factors in developing a team spirit that
lead to some outstanding results. Your skills as a facilitator
and marketer 'par excellence' ensured we covered all of the
details until no stone was left unturned...The team was unanimous
in praising your contribution and knowledge of how to do it
right."
Michel Desjardins, Vice President, Quality
Office, Xerox Canada Inc., Winner, 1989 Gold Quality Award,
Canada Awards for Business Excellence
"Thank you for the assistance, encouragement
and professional guidance...your knowledge and experience
greatly assisted us in identifying appropriate measurable
activities and crafting our submission in a format familiar
to the National Quality Institute."
Robert F. Lunney, Chief of Police, Peel
Regional Police
"Putting together a submission for
the Quality Award is a challenging task and it was great to
have Margaret as a very knowledgeable advisor and strategist."
Merv G. Stanley, Quality Improvement
Manager, Telephone Operations, B.C. Tel.
"I knew we were going to assess our
strengths and opportunities but I didn't realize about how
in depth or how much more there is to evaluating our strengths.
This course will take us a long way."
Canadian National
"Helped create a great step towards
our teamwork and focus."
Canada Life
"I like how you keep having positive
reinforcements throughout the process. It helps to motivate
and encourage continued participation...creates excitement."
Delta Hotels and Resorts
"Your presentation was clear, concise,
and extremely informative. I have a much clearer picture of
our journey and the exciting opportunities as we proceed."
Delta Vancouver Airport Hotel and Marina
"This session put good quantitative
measures on a previously somewhat abstract concept."
Delta Hotels & Resorts
"I greatly enjoyed the way the session
was conducted. I especially enjoyed doing the case study and
exercise. This will allow me a headstart in working on the
long list of opportunities we discussed."
Delta Chelsea Inn
"Provided a critical link to a great
number of initiatives we are into today. Will help us keep
the link from strategy to day-to-day operations-across the
organization. Allowed us to see our successes to date-without
losing sight of the room for even more!"
Canadian Tire Petroleum
"Very interesting thumbnail sketch
of organizational assessment for the novice that I am."
Canadian National
"Clear, conceptual picture of value
of process and requirements of our management team to facilitate
it."
Ciba Self-Medication, Ciba-Geigy Canada
Limited
"Case study and group work excellent.
It certainly enhanced and added to the learning experience.
Group and case study work engaged all team members."
North American Life Assurance Company
"Enjoyed the way Bob Ross conducted
the sessions. It made us all feel comfortable and relaxed."
Public Offering
"Good introduction to the criteria
and the requirement for conducting and implementing assessment
in organizations."
Public Offering
"I really enjoyed the training and
feel very comfortable with the new knowledge. I can't wait
to start using it in the workplace."
Public Offering
"One of the most useful courses I have
ever attended."
Ontario Hydro Nuclear
"I appreciate the special efforts made
to accommodate my needs; adapting the program agenda is somewhat
unusual and very commendable."
Queen's University
Training Testimonials
"I really felt the information and timing was excellent.
I had fun too!"
Public Offering
"The group work during the interviews
was very good. It really brought home the people side of the
exercise."
Public Offering
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