Strategic
Excellence Assessment: NQI, OPS, EFQMA,
Healthy Workplace
"Knowledge is Power"
Based on our proprietary assessment and
planning process, we will facilitate your assessment team
in producing a 30+ page executive report on the current state
of your organization, as measured against international standards
of Excellence (NQI, OPS, Baldrige, EFQMA, Healthy Workplace).
Through a process involving documentation
review and both group and individual interviews, tailored
to your preferred choice of criteria for Excellence, the assessor
team gathers statistically sound data about the organization.
Data is then analyzed through a variety of methods including
software, group discussion, and progressive methods of data
sorting and voting.
The report will include the necessary information
that enables you to build both long-term and tactically focused
plans for the pursuit of Excellence:
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Where your organization
ranks in approach, deployment and results of Excellence,
based on the International 1000 point scale |
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What approaches are successfully
moving your organization towards Excellence |
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What
areas require improvement, change, or development to move
you to the desired state of world-class Excellence |
The process enables the senior management
team identification of the three most critical areas requiring
serious focus to leverage the organization's change efforts.
This strategically focused process culminates
in a senior management visioning session of the desired state
for the vital areas that will be managed over the ensuing
12-18 months. Vital few plans are developed and then hard
wired into the organization's operational planning system.
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Tactical
Excellence Assessment: NQI, OPS, Baldrige, EFQMA, Healthy
Workplace
A two-day workshop for executive or management
teams who want to self-assess themselves using their preferred
choice of international criteria for Excellence: NQI, OPS,
Baldrige, EFQMA, Healthy Workplace.
This workshop is facilitated by a senior
consultant who has had practical experience implementing the
criteria. Through a series of mini-workshops, performance
gaps are identified by management in each of the key areas
of Excellence.
The outputs of this session are threefold:
a consensus score for each area of Excellence, identification
of strengths and opportunities for improvement in each area,
and a consensus on the key areas requiring near-term improvement.
This workshop is typically used as a proactive and constructive
input to the annual planning process.
| Organizations
committed to the attainment of a state of Excellence use
both strategic and tactical assessment approaches in tandem.
This enables an organization to acquire and use the right
information for the appropriate audience and establish
the right scope of improvement plan. |
Custom
Assessment
Your organization may want or need to focus
in great depth on one discreet part of the criteria. For example,
you may want a thorough review of your customer data systems,
your planning systems or your approaches to process management.
Or you may simply want to review the progress of your vital
few teams. Whatever your specific need, our consultants can
meet your needs.
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NQI Progressive Excellence Program (PEP) Certification
The National Quality Institute (NQI) now
has four levels of certification to guide and recognize your
organization's pursuit of Excellence, using the NQI criteria
for Excellence as the framework. As your organization advances,
it can apply for level one, two, three or four certification.
An NQI approved examiner will conduct a site verification
to determine your eligibility for the PEP certificate.
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Web-based
Assessment: NQI PEI and the VCEO Suite of Products
The National Quality Institute's Performance
Excellence Indicator (NQI PEI) is a web based tool that enables
an executive team, management team, or the organization as
an entity, to comment effectively and efficiently on two dimensions
of Excellence: the progress achieved and areas of importance.
Using the NQI criteria as the basis of the
approximately 200 questions, participants can provide their
input in under two hours. Reports are produced within two
days of the last data transmission. Standard reports are produced
for the Executive and Organizational results. Custom reports
can be generated for a nominal fee.
Virtual CEO (VCEO), a California based organization,
offers over 15 web-based survey tools that can be used for
generic organizational needs such as: Strategic Planning,
Operational Planning, Baldrige assessment, Cultural assessment,
or Customer survey data.
| Strus & Associates
Inc. is a Certified Canadian provider of both the NQI
PEI product and the entire suite of VCEO products. |
Call Center Assessment
Call Centers are a unique organizational
entity. Operations are highly customer focused, processes
must be streamlined and in conformance to high, customer performance
standards. All processes must be aligned to deliver customer
service swiftly and accurately.
Strus & Associates' call center assessment
is tailored to this unique environment. The interview process
involves tailored questions for the multiple employee types.
These interviews are based on a proprietary set of questions
that have been used in call centers in both Canada and the
United States.
A 15+ page report will be produced that
identifies strengths and opportunities for improvement in
the areas of: leadership, customer, planning, process, human
resources and results.
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