Journey to Excellence Briefing
This one-day workshop for senior executive
or management teams has been successfully delivered and continuously
improved over a ten-year period!
This seminar provides all the answers to
an executive's "typical" and all important questions
on Excellence. What is it? What are the benefits? How long
will it take? What is the role of the executive? What will
it cost? What are the critical success factors?
In addition, the briefing provides awareness
level education on the Excellence criteria, measurement standards,
benchmarks of how the criteria and standards are being applied
in world-class organizations, the all time popular "hands-on
workshop" with the Excellence criteria.
back
to summary of services
Migration from ISO to Excellence Briefing
Similar to the Journey to Excellence Briefing
this one-day workshop for senior executive or management teams
provides all the answers to an executive's all important questions
on Excellence. What is it? What are the benefits? How is Excellence
different from ISO? Do we need to do both? How long will Excellence
take? What is the role of the executive? What will it cost?
What are the critical success Factors?
In addition, the briefing provides awareness
level education on the Excellence criteria, measurement standards,
and benchmarks of how the criteria and standards are being
applied in world-class organizations, the all time popular
"hands-on workshop" with the Excellence criteria,
which includes the ISO standards.
back
to summary of services
Role of the Manager Briefing
What is the role of the manager in an Excellence
change initiative? In this one-day workshop, managers are
exposed to the four parts of managing: guide, direct, coach
and support, through the "eyes" of Excellence criteria.
They interpret the meaning of the criteria against the requirements
of their roles, and develop individual plans to change their
behaviours and actions over a 90-day period to align to the
requirements of Excellence.
back
to summary of services
Core Excellence Skills Training
This two-day training session is intended
for employees who need to acquire the basic skills of Excellence:
What customer service is and is not, learning the skills of
how to understand customer requirements, as well as basic
problem solving skills that can be applied to daily customer
issues or concerns.
back
to summary of services
Introduction
to Process Management Briefing
This one-day awareness seminar is intended
for anyone wanting to understand what the System of Process
Management is all about. Answering the basic questions of:
What is a process? What is the line of visibility? What do
you measure? The seminar progresses rapidly to the more advanced
concepts of a systematic approach to managing and improving
all processes in an organization. How does one collect and
analyze the data about an organization's process performance
in a systematic way? What is the role of the Executive team?
What is the role of standing process teams? What is the role
of a Process Improvement or Problem Solving Team? How do they
work together? How does an organization collect both informal
and formal customer and process data and use it to improve
processes?
This seminar can be customized to your audience's
level of awareness or sophistication on this topic.
back
to summary of services
Problem Solving Training
This two-day training session provides a
methodology and the required tools to enable an individual
or team to approach any type of problem solving in a systematic
way.
In this training, you will learn about and
use problem solving tools such as: Pareto charts, Histograms,
Ishikawa, Control charts, Scatter diagrams, Run charts and
Multi-voting techniques.
Using a case study approach, the participants
will define a problem, analyze it, scope out solutions and
plan for its implementation.
back
to summary of services
This two-day training session prepares a
vital few team to develop a plan for the vital few area(s)
identified by the executives for substantial improvement.
The team will develop its charter, rules
and timeline. It will learn how to best draw upon all of the
skills of the individual team members in the production of
the plan.
A planning template is provided, which enables
the team to plan in a systematic way. The resulting plan must
align to the executive's desired state, which was developed
in a previous "visioning" session. The tools and
approaches provided will enable the team to accomplish this
task in an effective and efficient way.
back
to summary of services
A three-day, intensive education course
for a group of management or non-management individuals who
want to become an expert on any of the international criteria
for Excellence (NQI's Canada Awards for Excellence, NQI's
Healthy Workplace, OPS, Malcolm Baldrige or European Foundation
for Quality Management).
Through the use of a case study and group
exercises, these individuals will gain a thorough understanding
of the criteria detail, as well as the universal method and
guidelines for scoring World-Class Excellence.
The consultant/trainer enriches the education
process through the sharing of "Best Practice" materials
collected by Strus & Associates Inc. over a ten-year timeframe.
back
to summary of services
A two-day, interactive workshop for individuals
wanting to become an assessor of Excellence criteria for their
organization.
Through a series of six workshops you will
practice the necessary skills of: planning, documentation
review, interview techniques, data analysis, report writing
and constructive management feedback.
To become an experienced assessor you will
then have to practice the use of these new skills within a
three month period of time. To become a World-Class assessor,
you need to: 1) receive this training, 2) conduct 3-5 validated,
organization-wide, assessments and 3) conduct a minimum of
one assessment outside of your own organization.
Strus & Associates can help you achieve
all of these levels of expertise.
back
to summary of services 
|
