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Most organizations complete an assessment
on a "euphoric high". They now know where they are
and what their gaps are to becoming a World-class organization.
They develop vital few plans to address the most pressing
areas of deficiency. Why then do so many fail to move the
ball and see tangible results? The answer lies in the three
drivers of change in an Excellence environment: 1) lack of
leadership guidance, direction, support or role-modeling of
the required changes; 2) lack of measurement of what one is
trying to accomplish; and 3) lack of either a developed plan
or follow through on the plan.
In most cases, lack of meaningful change
occurs because the desired state is not understood by the
party(ies) that are responsible for the change occurring.
Strus & Associates has assembled a team
of specialists who can help your organization in any of the
areas of Excellence. Whether your focus is on designing or
making changes to your approach to: leadership, customer,
human resources, healthy workplace, process management, planning,
balanced scorecard measurement systems, or supplier relations,
our specialists will work with your internal consultants to
provide the required level of custom support.
Let's take an example of an organization
requiring the development of a "balanced scorecard"
of measures for the executive team, to enable them to measure
the results of Excellence.
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Most organizations measure
shareholder value and organizational success through one
dimension: financial measures. World-class organizations
manage with a "balanced scorecard" of strategic
and tactical measures in the areas of: Customer, Employee,
Operational Effectiveness, Partners and Suppliers, and
Financial.
Strategic measures are developed
with the senior executive team in a five step process
that involves creation and alignment of: vision, mission,
values, strategic goals, strategic measures, and a deployment
plan. A similar process is then repeated for the development
of the tactical measures to align the divisional measures
to the strategic measures of the organization. |
Without the knowledge of what the targeted
change encompasses, or how to approach it, a change team can
swirl in lots of activity that does not ever reach the "desired
goal"
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All Stages & Steps of NQI PEP Implementation: NQI Public and Private Sector, Healthy Workplace, Tourism, and Education
The National Quality Institute has developed
guidelines for certifying an organization as having fulfilled
the requirements for Levels 1, 2, 3, or 4 of the Performance
Excellence Program. This program is intended to recognize
an organization for having made the required changes to its
organization in a "staged" way in order to motivate
and guide the organization forward.
Strus & Associates Inc., as an associate
of the NQI, is able to certify your organization to any PEP
level or alternatively, to guide your plans and actions between
stages
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All Stages & Steps of Healthy Workplace Implementation
Most organizations complete a Healthy Workplace
assessment on a "euphoric high". They now know where
they are and what their gaps are to becoming a World-class
organization. They develop vital few plans to address the
most pressing areas of deficiency. Why then do so many fail
to move the ball and see tangible results?
In most cases, lack of meaningful change
occurs because the desired state is not planned for or understood
by the party(ies) that are responsible for the change occurring.
Strus & Associates has partnered with
a Healthy Workplace specialist who can help your organization
in any of the areas of Healthy Workplace. Whether your focus
is on designing or making changes to the Drivers, Elements
or Goals of your Healthy Workplace initiative, we will work
with your internal consultants to provide the required level
of custom support.
Let's take an example of an organization
requiring the development of new approaches to conform to
the "Physical Environment" requirements of the Healthy
Workplace criteria.
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Most organizations have some type
of "safety procedures policy and process"
in place. The fire warden positions are identified throughout
the firm, the roles of what to do are documented, and
undoubtedly there is a fire drill practice once a year.
But is this all there is to conforming to the safety
requirement of the criteria?
Firstly, we will help you define the
attribute of safety for your firm. There is fire safety,
external workplace safety, and internal workplace safety
to name just a few. Which are yours? Have you developed
the systems required to support all of your chosen aspects
of safety? Have you trained everyone on them? Have you
measured to see if the learning is understood? Do you
have a process to routinely update manuals and training?
Have you audited your systems effectiveness? |
Without the knowledge
of what the targeted change encompasses, or how to approach
it, a change team can swirl in lots of activity that does
not ever reach the "desired goal". Will work with
your team to ensure you reach your "desired state".
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Executive or Change Agent Personal Coaching
"It is lonely at the top"
Leaders are supposed to give guidance, direction,
support and coaching. In the every day circumstances this
is to be expected. But how does an executive or change agent,
responsible for significant change (Excellence or other),
know what to do? Is he or she doing the right things? Doing
them fast enough? Through the right organizational channels?
Executive coaching is growing in popularity
these days. Our executive consultants will coach in one or
two hour segments an individual or team on a scheduled basis
that meets the needs of the client.
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Group/Meeting
Facilitation
"It is hard to chew bubble gum and
sing at the same time"
If you have ever tried to do two things
in tandem you know that something has to give!
Managers who try to conduct a meeting in
which their input is valued and necessary, while playing the
role of meeting do a disservice to both roles.
All of our consultants and trainers are
experienced meeting facilitators. Whether you are conducting
a planning session, a general think-tank, a problem solving
group or any meeting involving multiple parties trying to
achieve one or more stated objectives, you will want to call
upon us for expert meeting facilitation.
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NQI
or Baldrige Award Submission
Strus & Associates has led five companies
to the "winner's circle" of the National Quality
Award. We provide executive or submission team education on
all of the criteria of NQI or Baldrige to enable participants
to accurately prepare a written submission.
We have routinely facilitated the development
of the 1st draft of the submission while with some organizations
we have facilitated the development of the various drafts.
Strus & Associates provides: a submission
template, prepares the executive team for site review, provides
guidelines for organizational readiness for the site review
and customizes services to ensure you reach the goal you are
striving for.
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