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Strus & Associates Inc. is a change
management consultancy that assists organizations in achieving
"Excellence". Established in 1989, the firm has
built a strong team of experts and partners with skills in
change management, management system implementation, and organizational
assessment. Our commitment is to facilitate your development
of the principles, tools, skills, and processes that will
ensure your attainment of an "Excellence" status.
Our clients are senior executives and senior
managers interested in changing the culture and the processes
of an organization to be aligned to their customers/clients.
Our clients also want to implement "best practices"
to ensure the attainment of measurable, balanced results that
add up to being regarded by all stakeholders as "Excellent".
There are typically three major change management
challenges; we serve our clients with a wealth of solutions
to address each one. Here are some typical examples:
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The Leadership team wants to achieve
a state of Excellence, but one or more of the following
barriers exist:
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lack understanding of what
is expected of them; |
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lack understanding of what
the implementation requirements are; |
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lack method to determine
cost and timeline projections; and |
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lack knowledge of how to
measure success. |
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Lacks a change management
plan |
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Strus & Associates Inc.'s approach
is to apply the leadership principles of Guide,
Direct, Coach, and Support to the leaders
themselves.
We guide you by providing a 1 day
Executive Retreat on the Journey to Excellence.
We will then direct you to the next
logical step, which is the acquisition of baseline information
on where you are relative to the goal of being Excellent.
We will guide you in the development
of your long term plan for Excellence, which will include
organizational requirements for structure, roles and
responsibilities, leadership, customer, process, human
resources, and planning.
We will support your education needs
by providing individual, ½ to 1 day best practice sessions
on:
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leadership and planning processes |
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process management |
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human resource management processes |
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customer processes |
At any time we will provide custom
coaching to an individual executive or a group of executives. |
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The Leadership team is on the road
to Excellence. They feel the need to align their plans
and priorities to their goals of Excellence. |
Our approach to supporting the successful
implementation of Excellence is to provide the critical
tools, processes, and resources necessary for success.
We:
We provide ongoing support by facilitating
your key meetings:
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strategic
planning sessions |
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operational
planning sessions |
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"vital
few priorities" team sessions |
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process
management sessions |
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| The organization is
either planning to pursue Excellence or it is already
on the journey. Management needs information on how the
organization is performing relative to other Excellent
organizations. It also needs to know where to apply more
emphasis in the mosaic of its change efforts. |
Strus & Associates
Inc. provides an 8 step process to measure an organization's
current state relative to world-class measures of Excellence.
The outputs of the validated assessment process are; the
measurement of where the organizations results, approaches
and deployment are compared to world-class organizations,
as well as "vital few" recommendations to the
executive group as to where to apply resources over the
next 18 months.
Strus & Associates Inc. can also provide a facilitated
assessment with some or no validation to a functional
management team. The outputs are also a measure of performance
excellence and the identification of vital few priorities.
Call center assessment is rapidly becoming a must do
for those organizations having this type of operation.
Strus & Associates Inc.'s approach is to conduct
an assessment based on Excellence criteria to determine
key opportunities for improvement.
Should the organization want to develop self-sufficiency
in assessment, Strus & Associates Inc. will train
individuals in a 3 day course on the knowledge of the
assessment criteria, and in a 2 day course on the skills
of being an assessor. Customized, assessment process
understudy offerings can be provided. |
If achieving Excellence through an aligned
organization, sound planning, and a robust implementation
is important to you, please call us at (905) 271-8250 for
more information. We would be happy to discuss your particular
requirements, and how our services can help your organization
be more successful.
It is a well known
fact that 66% of all organizations that have pursued Organizational
Excellence over the past decade have either had great difficulty
with its implementation, or have fully abandoned their pursuit.
Research has shown that this has been caused for any one of
three reasons:
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Lack of Senior Executive
Involvement in role modeling the required changes; |
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Lack of Measurement of
where one is starting from and/or how one is progressing;
or |
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Lack of Planning for the
desired change. |
It has also been proven that all organizations
require renewal and recommitment on a predictable basis. Every
3 to 4 years they will "hit the wall"and will need
to realign their management system activities.
"I can't recall a period of time that was as volatile,
complex, ambiguous and tumultuous. As Jack Welch puts it,
'if you're not confused, you don't know what's going on'."
Warren Bennis, Leadership
Author
and Professor of Business Administration
at the University of Southern California
"Business strategy is the [most] critical management
issue on which companies will focus during the next 5 years."
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43% of academics |
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63% of consulting firm
users |
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62% of management consulting
firms |
ACME New York
November, 1996
"77% of workers and 73% of managers say organizational
or unit level priorities change often. Workers at all levels
are dissatisfied with organizations trying so many things
and throwing them out so quickly when they don't have the
desired effect."
Kepner Tregoe, Princeton New
Jersey, 1996
Survey of 641 Managers and 773 Hourly Workers 
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