http://www.nqi.ca
National Quality Institute (Canada Awards for Excellence)

http://www.quality.nist.gov
National Institute for Standards and Technology (U.S. Malcolm Baldrige Awards)

http://www.iig.ca.gov/projects/custsatisfaction.shtml
Governor of California's Office for Innovation in Government

http://www.gov.on.ca
Ontario Government Quality Service

International

http://www.aqc.org.au
Australian Quality Council

http://www.aqc.org.au/localgov/index.html
Business Excellence in Local Government (Australia)

http://www.efqm.org/award.htm
European Quality Awards

http://www.jqac.com
Japan Quality Award

Miscellaneous

http://www.mah.gov.on.ca/business/mpmp/mpmp-e.asp
Municipal Performance Measurement Report

http://www.conferenceboard.ca
Conference Board of Canada

http://www.customersurvey.gov/index.htm
American Customer Satisfaction Initiative for Federal Government

http://home.t-online.de/home/kfmaas/q_tqm.html
Total Quality Management & Reinventing Government

http://www.cabinet-office.gov.uk/moderngov/index.htm
Modernising Government (U.K.)

http://www.ipaciapc.ca/english/research/reportable.htm
Report on Performance Measures - 04.97

http://www.ipaciapc.ca/english/research/intro.htm
Citizens First

Support

http://www.strusinc.com
Strus & Associates Inc.